Last updated: 26 September 2026
Donations made on helpNhelper go to people in need, often within days. This policy explains when a donation can be refunded and how to ask for it.
Donations are normally final
Because donations are passed on to the causes you choose, a completed donation normally can't be refunded just because you changed your mind.
When we refund
- You were charged more than once for the same donation.
- You donated the wrong amount by mistake — for example, an extra zero.
- Money was taken from your account, but the donation wasn't completed.
- A payment was made from your card or mobile banking account without your permission.
Please contact us within 7 days of the donation. We check every request against our records and SSLCommerz's.
If a campaign can't use your donation
If a campaign is cancelled before the money has been used, we'll contact the donors we can reach and, as each donor prefers, either refund the donation or move it to a similar campaign.
How to ask for a refund
Email or call us with:
- the transaction number (on your receipt, in your receipt SMS, or on the payment confirmation page),
- the date and amount of the donation,
- the phone number or email you used, and
- why you're asking for a refund.
How refunds are paid
Approved refunds go back, through SSLCommerz, to the card or mobile banking account you paid with. We start the refund within 7 working days of approving it; your bank or mobile wallet may take a few more days to show it.
Contact us
Email: [email protected]
Phone: +880 1841-040543
Address: Golam Ali Nazir Para, Chandgaon, Chittagong 4212, Bangladesh